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TELEPERFORMANCE 西安培训区
TELEPERFORMANCE XI'AN TRAINING CENTRE
空间 现代空间 2725 0 2018-12-21
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作品简述
Teleperformance成立于1978年,是目前全球最大的外包呼叫运营商,外包呼叫业务涵盖电信、金融、保险、电子商务、媒体、IT、能源设施、旅游、制造、物流、制药等各大行业,其业务遍及全球50个国家;全球客户超过1000家,拥有268个客户联络中心并可提供66种语言及方言服务;每年客户联络超过10亿次.随着公司的不断发展,迫切需要增加新的培训中心为各员工提供培训服务。 Teleperformance西安培训中心位于西安电子软件园的5,000平米的呼叫中心,提供呼叫中心、培训及面对客户群的服务,是继北京/上海/昆明后的另一个重点站点。特别为全球最大的科技公司苹果公司提供专用的CRM服务。在考虑培训中心的实用性及创建一个舒适、健康的工作环境等相关因素后,培训中心设计有17个培训室,前台接待区,会议室,员工餐饮区共4个主要区域。因此,为了维持整个办公场所的平稳运行,一个非常好的交通流程和安全控制规划是非常必须的。
用户价值
设有17个培训室以方便对外提供培训服务,除培训室以外,另设有2个小型会议室,以方便内部问题能得到更好的沟通解决。由于本层人员较密集,本层设有员工储物柜近800余个,可同时供102人休息饮食的茶水间,及走道中间设有小型茶水休息区。培训教室内培训桌可根据培训内容变换为U型及排坐方式,以满足不同客户需求。
商业表现
Teleperformance西安分公司培训中心的投入运营,让Teleperformance互联企信如虎添翼,由于Teleperformance公司客户的行业跨度较大,培训中心可满足不同行业的客服培训,所以本次的设计使培训区显得轻松活泼,让员工能有一个愉悦的心情,为客户带来更综合、更全面的服务。这也正好符合Teleperformance的“激情成就卓越”。
社会影响
Teleperformance作为全球最大的外包呼叫服务商,一直在着力于吸引和留住最优秀的人才,并提供最佳的工作环境,激励着在世界各地的团队,TP员工正是在这样的环境下得到进步并用心服务着每一位客户,从而使TP得到快速的发展,及收获着更多新老客户的肯定和赞许。Teleperformance西安分公司培训区能够立项及投入运营,说明Teleperformance已日渐扩大客户群,间接证明得到社会各界及客户的认可,对Teleperformance在中国更多元化、可持续的发展起到了至关重要的作用。
团队组织
该项目从立项到完工期间共有四位全职职人员参与,分别负责装饰设计、机电设计、项目经理及设计总监的整体规划协调。装饰设计在项目立项之初就开始跟进,提供设计方案与客户进行实时沟通联系,以便快速进入施工阶段。在设计之初会先提供概念设计供客户选择,来确定客户的装修意向,然后会紧跟着作出3D效果图及找出所用装修材料,方便客户更直观的看到装修效果,平面布局也会同时作出调整,使之更加完善的保证客户需求及在使用时的便捷性;机电设计紧跟装饰设计,在保证办公室美观舒适的情况下,给办公室作出最佳的运行系统;在施工当中项目经理会在现场全程跟进以便随时发现问题并得到有效解决;项目总监会在整个过程当中起到引导及整体把控的作用,使整个项目能有条不紊的进行,确保项目能按时完工、保证美观及质量。
流程方法
1.该项目装修设计共1200万元,历时2个月投入使用。 2. Teleperformance西安分公司培训中心装修工程的室内设计全部由DPWT室内设计组完成。 3. 办公室的具体设计流程如下: 1) 现场勘察及与业主沟通:DPWT人员通过施工现场的勘察,了解了现场的情况。 通过与业主的沟通,了解业主的需求,为设计构想做准备。由于是改造项目,布局设计和机电设计还要同时兼顾现场情况。 2) 平面图与效果图制作:DPWT室内设计组根据现场勘察和与业主沟通的结果,先进行了平面图和效果图的制作,在内部评审完毕后,提交给业主审核,在与业主多次沟通 后,得到了业主的认可。 3) 施工图的制作和装修材料的选择:根据业主认可的平面和效果图,制作施工图;由于业主的预算资金有限,室内设计组在材料的选择上下了很大的功夫,在满足设计效果的基础上,选择环保的材料,因为是分期分批施工,完成后会马上投入使用,且工地旁边都是办公区域。 4) 施工阶段:DPWT在此阶段,积极配合施工单位,对现场发生的有关设计方面的事情,及时解决。每周召开工程例会,发表进度报告,按现场实际情况及时更新设计图纸。 5) 竣工及投入使用:工程顺利竣工,装修效果达到了预期,投入使用时,得到了顾客 的认可。
项目投入
该项目在立项到竣工总共花费时间在3个月左右,从项目的现场勘查,到设计阶段的与客户多次沟通确认,再到项目的施工及竣工验收,我司人员一直保持着与客户沟通的即时性。这次项目的时间紧任务重,最终仍能按期完成,并得到客户的肯定,足以说明我们是一个非常成熟的设计团队。
达成情况
该项目的设计目标是建立一个简单、和谐、轻松的培训环境,项目最终正如预期一样使我们和客户得到满意的结果。 这个项目在设计与施工当中一直都遵循着与客户的可持续发展战略,这个项目的成功交付更进一步的推动了与客户之间的密切联系。
Project Description
Teleperformance, a multi-national company established in 1978, is one of the largest company in the world to provide call centre services to various giant companies from various sectors including telecom, finance, insurance, electronic business, IT, energy saving, logistics…etc. Teleperformance’s business covers over 50 countries with more than 1000 clienteles and can provide 68 different languages to the 268 clients. With the rapid growth of business in China, an individual training centre is required to provide full training service to all staff in Xian. Teleperformance Xian training centre is located at the software park in Xian. This training cetnre together with the call centre, occupy an area of 5,000sqm, provides call centre, training services to all staff of Teleperformance. Totally there are 17 training rooms, reception, meeting rooms and canteen in this training centre.
User Value
The center provides 17 training rooms with different size ranging from 20 to 40 seats including ancillary provisions of 2 meeting rooms, washroom, canteen, storage, waiting area, over 800 lockers and IT support. The configuration in each training room can be in U or classroom layout to suit for different client requirement. Also some training rooms can be combined into a big space for special training purpose.
Business Performance
The training centre can facilitate the speed up the recruitment and can ensure a better quality assurance to the client of Teleperforamnce including Apple, Huawei…In order to making the training sessions to be more interesting, the whole premise is designed into a more colorful and modern ambience with different poster, signage designed along the corridor and breakout area.
Social Impact
Teleperformance, the largest outsource CRM company in the world, always provide a nice and wellness working environment to attract and retain the talent staff. As a responsible company, Teleperformance will provide a large amount of working opportunity to the fresh graduate university students in Xian and transform these young people into a passionate and hardworking people. Each employee can learn and achieve their best in this open and promising company. Besides, the diversity of the provision of different languages in the training centre have a positive significance to the social and economic growth of China.
Team Structure
The project is in charged by 4 core teams including interior, E/M, QS and project management. In the beginning, the design team will work closely with client to provide options of layout, 3D rendering, material sample to settle the design proposal. Once confirmation is granted, the project management team will work with E/M engineers and QS to have construction drawing and quotation for client approval. During construction stage, onsite construction manager will closely monitor the project progress to ensure due completion. Regular and ad-hoc meeting will arrange to ensure good communication to solve site problem.
Flow
1.The construction fee is 12 million with 3-month design/construction time 2.The interior fitting out part of the Teleperformance Xi’an Training centre is designed by DPWT Design Ltd. 3. The design process of the office is as follows: 1) Site inspection and discussion with client: DPWT carry out site inspection to have an understanding of site condition. Communication with the client to understand their needs and prepare the onwards design concept. 2) Layout plans and renderings: According to the result of site survey and the communication with the client, DPWT then prepare the drawings and renderings with internal review. The final confirmation is granted after around 3-4 presentations. 3) Construction drawings and selection of materials: the construction drawing was prepared after the approval of layout plans and renderings by client. 4) Phasing of construction: regular site inspection is conducted in weekly basis 5) Completion of construction and opening: the final outcome receives a very positive feedback from client.
Project Investment
The project inception to completion is in an extremely tight schedule of 3 months. During this period, numerous meeting, presentation and discussion are carried out at the same among designer, engineer, PM, client and other vendor including furniture, carpet, security. The due completion of this project is a strong evidence of a well-organized project and design team.
Project Achievements
The final outcome of this project receives a very positive feedback from client and the other Teleperformance office in different locations in China adopted this new type of workplace model. The success of this project not only enhances DPWT's status in the client side, but also underpinning a good cooperation foundation between the two parties in the future. The design effect of this project, not only acts as an advertising project to showcase DPWT design ability, but also provides the potential business opportunities for DPWT in joint projects with other companies. This design become a model for Teleperformance office and set up an indication guideline for the other office in Asia Pacific to follow.
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DPWT Design Ltd
北京
arthur@dp-wt.com
010-6426 5562
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天津万通中心办公楼层公共区域07-07
空间现代办公空间 3499
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