Teleperformance, a multi-national company established in 1978, is one of the largest company in the world to provide call centre services to various giant companies from various sectors including telecom, finance, insurance, electronic business, IT, energy saving, logistics…etc. Teleperformance’s business covers over 50 countries with more than 1000 clienteles and can provide 68 different languages to the 268 clients. With the rapid growth of business in China, an individual training centre is required to provide full training service to all staff in Xian. Teleperformance Xian training centre is located at the software park in Xian. This training cetnre together with the call centre, occupy an area of 5,000sqm, provides call centre, training services to all staff of Teleperformance. Totally there are 17 training rooms, reception, meeting rooms and canteen in this training centre.

The center provides 17 training rooms with different size ranging from 20 to 40 seats including ancillary provisions of 2 meeting rooms, washroom, canteen, storage, waiting area, over 800 lockers and IT support. The configuration in each training room can be in U or classroom layout to suit for different client requirement. Also some training rooms can be combined into a big space for special training purpose.

The training centre can facilitate the speed up the recruitment and can ensure a better quality assurance to the client of Teleperforamnce including Apple, Huawei…In order to making the training sessions to be more interesting, the whole premise is designed into a more colorful and modern ambience with different poster, signage designed along the corridor and breakout area.

Teleperformance, the largest outsource CRM company in the world, always provide a nice and wellness working environment to attract and retain the talent staff. As a responsible company, Teleperformance will provide a large amount of working opportunity to the fresh graduate university students in Xian and transform these young people into a passionate and hardworking people. Each employee can learn and achieve their best in this open and promising company. Besides, the diversity of the provision of different languages in the training centre have a positive significance to the social and economic growth of China.

The project is in charged by 4 core teams including interior, E/M, QS and project management. In the beginning, the design team will work closely with client to provide options of layout, 3D rendering, material sample to settle the design proposal. Once confirmation is granted, the project management team will work with E/M engineers and QS to have construction drawing and quotation for client approval. During construction stage, onsite construction manager will closely monitor the project progress to ensure due completion. Regular and ad-hoc meeting will arrange to ensure good communication to solve site problem.

1.The construction fee is 12 million with 3-month design/construction time 2.The interior fitting out part of the Teleperformance Xi’an Training centre is designed by DPWT Design Ltd. 3. The design process of the office is as follows: 1) Site inspection and discussion with client: DPWT carry out site inspection to have an understanding of site condition. Communication with the client to understand their needs and prepare the onwards design concept. 2) Layout plans and renderings: According to the result of site survey and the communication with the client, DPWT then prepare the drawings and renderings with internal review. The final confirmation is granted after around 3-4 presentations. 3) Construction drawings and selection of materials: the construction drawing was prepared after the approval of layout plans and renderings by client. 4) Phasing of construction: regular site inspection is conducted in weekly basis 5) Completion of construction and opening: the final outcome receives a very positive feedback from client.

The project inception to completion is in an extremely tight schedule of 3 months. During this period, numerous meeting, presentation and discussion are carried out at the same among designer, engineer, PM, client and other vendor including furniture, carpet, security. The due completion of this project is a strong evidence of a well-organized project and design team.

The final outcome of this project receives a very positive feedback from client and the other Teleperformance office in different locations in China adopted this new type of workplace model. The success of this project not only enhances DPWT's status in the client side, but also underpinning a good cooperation foundation between the two parties in the future. The design effect of this project, not only acts as an advertising project to showcase DPWT design ability, but also provides the potential business opportunities for DPWT in joint projects with other companies. This design become a model for Teleperformance office and set up an indication guideline for the other office in Asia Pacific to follow.