配送服务机器人HOLA
HOLA Hotel Logistic Assistant
智能数码类
服务型机器人
8636
2020-01-08
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作品简述
HOLA是酒店服务机器人，它是一个完全自主的机器人，可代替人工进行更高效、标准、稳定的24小时客房配送服务，时效较人工提升3倍。HOLA具有避障、与电梯通讯、打电话/发短信通知收件人等功能，且容量大，确保所有包裹安全送达收件人手中。
有了HOLA，用户可以降低人工成本，同时提供友好的用户体验。在实用性和设计性之间达到平衡，旨在展现亲和力、冷静、专业、安全，并尽量减少人与机器人之间的距离感。
商业表现
HOLA使客户经营人力和管理成本降低40%，解放人力投入到更具价值和更具创造的工作中，同时提升酒店与写字楼的服务品质、服务体验和品牌形象，为客户创造更大的商业价值。
社会影响
HOLA使客户经营人力和管理成本降低40%，解放人力投入到更具价值和更具创造的工作中，同时提升酒店与写字楼的服务品质、服务体验和品牌形象，为客户创造更大的商业价值。
团队组织
产品方：广州思八客科技有限公司
设计方：深圳洛可可工业设计有限公司 ——设计师：汤嘉敏 詹志腾
流程方法
前期作了大量的市场调研、产品使用场景分析、可行性分析及成本预估综合导出产品定义及设计方向，形成出色的创意及产品。
Project Description
HOLA is short for Hotel Office Logistic Assistant, which is a fully autonomous robot built to do indoor deliveries with great efficiency 24 hours a day. With its capability of avoiding obstacles, communicating with elevators, making phone call/sending SMS to notify recipients and its large volume capacity, HOLA ensures all the packages are safely delivered to its recipients.
With HOLA, users can lower labor costs while providing a friendly user experience. Achieving a balance between practicality and design, aim to show affinity, calm, professional, safe and minimize the sense of distance between people and robots.
Business Performance
Reduce customer management manpower and management costs by 40%, and liberate manpower into more valuable and creative work，while improving the quality of service and overall image of hotel/office, creating greater business value for customers.
Social Impact
Through reasonable and accurate distribution path, maximum distribution space, low cost and high quality control, HOLA ensures the high quality and brand image of the hotel in service, improves the employment status of high-quality service-oriented talents in the hotel service industry, improves the intelligent living experience of passenger hotels, and makes more people experience the convenience of intelligent life.
Team Structure
GuangZhou Spark Technology Co.,Ltd
LKK Design Co.,Ltd.Shenzhen
Flow
In the early stage, a large number of market research, product use scenario analysis, feasibility analysis and cost estimation were conducted to comprehensively derive the product definition and design direction, forming excellent ideas and products.
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