Guangxi New Life Logistics Service Management Co., Ltd. is listed on the New Third Board Capital Market and will enter the innovation layer in 2022, with the stock abbreviation of "New Life" and the stock code of "834781". In 2023, Guangxi New Life Co., Ltd. will officially change its name to Guangxi New Life Medical Care and Health Service Co., Ltd., and comprehensively focus on the development of medical care and health care with the innovative leadership of brands such as "Three Degrees of New Life" comfortable property, "Aihuning" professional care and "Just You Are There" healthy catering. Guangxi New Life Company has always adhered to the fulfillment of social responsibility, practiced the company spirit of "big love, do small things", adhered to love, patience and conscience, provided users with high-quality services, innovative management, steady development, and has become a rising bright star in the modern service industry! "Anxious about what customers are anxious about, think about what customers think", the new life logistics service is guided by customer needs, customer experience is the essence, customer satisfaction is the goal, the establishment of a standardized service system, management corporatization, service customization, young staff, to create detailed service highlights, to meet the strong desire of customer logistics socialization, to provide safe, convenient and high-quality family service solutions for every family, to customer satisfaction as the highest criterion, to provide personalized service, become the exclusive housekeeper of each family. Adhering to the company spirit of "doing small things with great love", and driven by the values of "love and growth", after more than 20 years of precipitation and development, the hospital property sector is the cornerstone of the growth and development of the company, from "self-thinking", that is, focusing on its own advantages and concepts, iteratively upgraded to "user thinking", that is, focusing on the needs of users, and deriving the "Three Degrees New Life" professional property service brand with "temperature, attitude, and speed" as the service principle. With the image of hard-working bees, "Three Degrees of New Life" provides users with a professional and warm brand experience, creating worry-free, reassuring and comfortable service value. Comfort: "Comfort" is the pleasure provided by the new life property service to customers, so that customers feel relaxed and safe, and at the same time, they can feel comfortable. Peace of mind: "Peace of mind" is the "sense of security" provided by New Life Property Services to customers, so that customers can focus on the development of their own special business and feel at ease when they hand over logistics affairs to New Life. For the families of the patients, making them feel safe and have a down-to-earth medical experience is the foundation of property services. Worry-free: "Worry-free" is the new life property service provided by customers, which undertakes the function of reducing costs and improving efficiency for customers. Help customers save investment and costs in logistics affairs, including worry, effort and money; Let customers worry less and less distraction, and improve the efficiency of logistics. Brand concept: temperature, attitude, speed, your satisfaction Principle service: service has temperature, management has attitude, and service has speed Brand slogan: every little thing is comfortable Service commitment: professional and warm

The Three Degrees New Life project focuses on user value and deeply focuses on functional innovation, emotional connection and user experience. The project team has thought deeply about these three aspects and made positive attempts and improvements. First of all, the project conducted a survey according to the needs of the hospital customers served, and classified the hospital customers according to the needs and cooperation conditions, so as to facilitate the selection of service levels by the hospital, and we provided users with differentiated and high-quality property services to solve the pain points for users. Secondly, through innovative scenario setting, the project creates a unique service experience for users, so that they can enjoy different service content in different scenarios. Finally, the project focuses on customer needs and sets the value and service principles of property services, so as to maximize the value of users. Adhering to the enterprise spirit of "doing small things with great love" and driven by the values of "love and growth", after 20 years of precipitation, the new life property brand has gradually developed from "self-thinking", that is, focusing on the company's own advantages and concepts, to "user thinking", that is, focusing on the needs of customers/users, to set the value and service principles of property services. As a result, the new life property brand takes its own temperature, attitude and speed as the service principle to help customers achieve the purpose of peace of mind, peace of mind and comfort.

Since the iterative upgrade of the new life brand for three times, the project has achieved remarkable results in business. In a short period of time, the project has achieved excellent results in terms of customer satisfaction and on-site quality. This is due to the project team's keen insight into market trends, accurate grasp of user needs, and differentiation strategies with competitors. In addition, the innovative service and high-quality quality of the project have also attracted the attention of many users, enhancing brand awareness and market share.

The Three Degrees New Life project has had a positive impact on society. First of all, the project has changed the status quo of traditional property services and promoted the development of the industry in the direction of more humanization, standardization, informatization and intelligence. Secondly, the project advocates the service concept of temperature, attitude and speed, which has played a positive role in promoting cultural development. Finally, the project contributes to the construction of a harmonious society by continuously improving the quality of service and user experience.

The Third Degree New Life project has brought together a group of talented team members who have played an important role in the project. A total of 30+ members participated in the project, responsible for design, structure, planning, marketing and other aspects. The company's internal R&D, operation, marketing and other departments gave strong support at different stages of the project. In addition, external experts, users, and KOLs intervened in the planning, implementation, and promotion stages of the project, providing valuable opinions and suggestions for the project.

Three Degrees of New Life embodies a number of innovations in the project process. The project team adopted professional work instructions and intelligent means to ensure that the project quickly responded to market changes. During the project execution, the team customized an exclusive project action plan to achieve task assignment, progress tracking and collaborative office. The project team pays attention to user feedback, and makes the product more suitable for user needs through continuous optimization and adjustment. These innovative approaches enabled the project to meet and exceed expectations.

The project took one year from project approval to design delivery.

Since the brand upgrade, the on-site quality score has exceeded the company's target and increased by 0.7 points year-on-year, and customer satisfaction has exceeded the company's target and increased by 3.27% year-on-year