The I Care You brand of Guangxi New Life Medical and Elderly Care Health Service Co., Ltd. has innovatively developed the BBC model of a full - life - cycle care closed loop. It integrates online and offline resources to provide users with one - stop care services covering the entire "pre - hospital - in - hospital - post - hospital" process, aiming to enhance service quality and user experience. Model Overview: The BBC model is "TOB (our company) - TOB (hospitals + communities) - TOC (patients)". With the enterprise as the main body, it connects multiple parties such as hospitals, communities, and families to achieve full - process coverage of medical and nursing services. Through Internet technology, it closely combines offline services with online platforms to build a complete care ecosystem, meeting the care needs of users in different scenarios. Service Content In - hospital Services: In the hospital setting, it offers patients full - course escort services. It helps patients handle admission procedures, get familiar with the hospital environment, assists in examinations, specimen delivery, and escort during the treatment process. During the hospital stay, it is responsible for daily care tasks like helping patients turn over, ordering meals, and making beds. Moreover, it includes special services such as maternal - infant care, obstetric care, and specialized - disease care to ensure the comfort and safety of patients during their hospital stay. Post - hospital Services: The services extend to the home and community. It provides discharge - extended care, elderly care, chronic - disease care, and disability care. For discharged patients, professional staff are arranged to visit their homes for rehabilitation guidance and nursing. For the elderly at home, comprehensive services including daily care, health management, and psychological comfort are provided to help them regain their independent living ability and improve their quality of life. Pre - hospital Services: It provides admission guidance services. Escorts assist patients in seeking medical treatment. They understand patients' needs in advance and help them quickly complete procedures such as registration and seeing a doctor, reducing waiting time and improving the efficiency of medical treatment. Platform Construction: The hospital platform and the I Care You platform mini - program are connected to achieve the interconnection and sharing of patients' health care records and information. The hospital platform provides full - course individualized health care management to offer support and guidance for professional care. The I Care You platform focuses on full - course individualized daily care management. Users can conveniently book services, check service details, and give feedback and evaluations through the mini - program, realizing the efficient coordination of online and offline services. Service Advantages: It integrates resources from multiple parties, breaking down the barriers between service links. This enables patients to receive consistent and professional care services before and after medical treatment, reducing the trouble of running around. The service team consists of professional personnel such as nurses, rehabilitation therapists, social workers, and senior - care assistants. After strict training, they have professional knowledge and skills and can provide personalized services according to the needs of different users. Through Internet technology and information systems, the service process is optimized and managed to achieve service standardization and normalization, improving service quality and efficiency. Practical Achievements: It has been implemented in many medical institutions such as Nanning First People's Hospital, providing high - quality care services for numerous patients and the elderly, and has been highly recognized by users. For example, the chronic - disease management and nursing service provided for Grandpa Qin from in - hospital to home has solved his rehabilitation and nursing problems, enhancing the satisfaction of the patient and his family. By collaborating with Buurtzorg to carry out community care, a "15 - minute warm elderly care service circle" has been constructed, providing diversified services for the elderly in the community, improving the health conditions of community elders, reducing overall medical costs, and enhancing the sense of gain and happiness of the elderly. Future Plans: The company plans to replicate and promote the BBC care closed - loop model nationwide, expand the service coverage, and enable more people to enjoy high - quality care services. It will strengthen cooperation with various parties, introduce more resources, further improve the service system, enhance service quality, promote the development of the integration of medical and elderly care industries, and make greater contributions to social elderly care and health undertakings.

The BBC model of the full - life - cycle care closed loop of I Care You by Guangxi New Life Company, with innovative service concepts and technical means, provides users with comprehensive, personalized, and high - quality care services ranging from medical treatment to daily life. It effectively meets the diverse needs of users and comprehensively improves users' quality of life and health levels. **Seamless Care Throughout the Process, Worry - Free Medical Experience**: Before seeking medical treatment, users can conveniently book companion services through the I Care You platform mini - program. The companions will assist in completing complex procedures such as registration and payment, reducing waiting time and making the start of the medical treatment process easy and orderly. During the medical treatment, medical caregivers will accompany the patients throughout the process, helping them with examinations, specimen delivery, and other tasks. During the hospital stay, they also provide daily care services such as helping patients turn over, ordering meals, and making beds to ensure the comfort and safety of patients during their hospital stay. After discharge, the services seamlessly extend to the home, providing rehabilitation guidance, chronic disease management, daily care, and other services to help patients recover better. This realizes seamless care from the hospital to the home, allowing users to have a worry - free medical experience. **Personalized Customized Services to Meet Diverse Needs**: The platform uses an information system to collect users' health data and personalized needs, and accurately matches caregivers and customizes service plans for users. For patients with chronic diseases, exclusive management plans are developed, including diet, exercise, medication reminders, and regular health monitoring. For postpartum mothers, one - stop maternal and infant care services such as postpartum rehabilitation, breast milk duct dredging, and neonatal care are provided to ensure that the services meet the actual needs of different users and improve the care experience and quality of life. **Improving the Quality of Life and Enjoying a Peaceful Life**: For the elderly with limited mobility, home - based services such as hair washing and bathing are provided to help them maintain good personal hygiene and living conditions. For the disabled and semi - disabled, daily care and rehabilitation training services are offered to help them improve their self - care ability. Through these meticulous services, the quality of life of special groups is improved, enabling them to enjoy a peaceful and dignified life. **Transparent Service Process, Strengthening Trust and Assurance**: Users can view the service progress and nursing records in real - time through the mini - program and provide evaluation feedback, making the service process transparent. This transparent service mechanism allows users to supervise the service quality throughout the process, enhancing their trust in the service. The company's strict service standards and staff training system also provide a solid guarantee for service quality, allowing users to enjoy the service with peace of mind.

The BBC model of the full - life - cycle care closed loop of I Care You by Guangxi New Life Company integrates resources with an innovative service model and has achieved remarkable results in market expansion, customer satisfaction improvement, and industrial collaborative development, demonstrating strong commercial vitality and development potential. **Market Expansion and Scale Growth**: With the help of the BBC model, I Care You has been actively deploying across the country, and its service network has been continuously expanding. In Guangxi, relying on its brand advantages, it has penetrated into various prefecture - level cities, serving over 130 medical institutions and covering numerous communities. In cities such as Chongqing, Xiamen, Shenzhen, and Hebei, through cooperation with local medical institutions, it has quickly entered the market. For example, it serves 12 hospitals in Chongqing. As the service scope expands, the number of serviced people continues to grow, with the daily service volume exceeding 200,000. The business scale is constantly expanding, and the market share is gradually increasing. **Customer Satisfaction and Word - of - Mouth Marketing**: The one - stop, full - cycle care service provided by the BBC model has greatly improved customer satisfaction. Patients and their families can enjoy consistent and professional care from pre - hospital to post - hospital, and they have a high degree of recognition of the service. Take the case of Grandpa Qin in Nanning First People's Hospital. His family highly recognized the professionalism of the service and continued to choose the in - hospital care service. High customer satisfaction has led to a good reputation, attracting more new customers to choose I Care You's services. This forms word - of - mouth marketing and promotes the natural growth of the business. **Service Innovation and Value - added Returns**: Based on the BBC model, innovative service products are continuously launched. For example, special services such as the four - piece set for in - bed toileting and warm in - bed bathing on the one - stop service platform meet the personalized needs of patients. In the field of maternal and infant care, services such as home - based postpartum rehabilitation and breast milk duct dredging are provided, enriching the service categories. These innovative services not only improve the service quality but also create new profit points. Through reasonable pricing, they bring additional value - added returns to the company. **Industrial Collaboration and Resource Integration**: The BBC model promotes the collaborative development of various business segments within the company. The nursing service and training business complement each other. I Care You Training School supplies professional talents for the nursing service, ensuring service quality. The nursing service practice provides cases and feedback for the training, optimizing the training content. The company also integrates external resources. By collaborating with Buurtzorg to carry out community care, it introduces advanced nursing concepts and models, enhances brand competitiveness, reduces operating costs, improves operating efficiency, and realizes the efficient utilization of resources and the collaborative development of the industry. **Brand Value Enhancement and Commercial Potential**: The successful implementation of the BBC model has enhanced the popularity and reputation of the I Care You brand. The brand's influence in the care industry is constantly expanding, and it has become a benchmark brand in the Guangxi care industry. In December 2015, New Life was listed on the New Third Board capital market (Stock Code: 834781). In 2019, it was listed as a key pre - listing enterprise in Guangxi. In May 2022, it transferred to the innovation layer. In February 2023, it was included in the selected reserve enterprise database for listing (quotation) in the autonomous region, laying a solid foundation for subsequent formal listing. Since its listing on the New Third Board in 2015, the average annual compound growth rate has exceeded 20%. The company has sufficient free funds, and its various indicators and asset quality are good. Shareholders receive dividends in the form of shares or cash every year. As of 2022, the returns for founding shareholders have exceeded 10 times. It is also moving towards becoming a well - known national care brand. The high brand value attracts more investment and cooperation opportunities, laying a foundation for future capital operations and business expansions and containing huge commercial potential.

The All - life - cycle Care Closed - loop BBC Model of Aihuning of Guangxi New Life Company has achieved remarkable results at the social level. It plays a positive role in optimizing medical resources, alleviating the elderly care problem, promoting employment and talent cultivation, and building social harmony, injecting impetus and adding well - being to social development. Optimizing the Allocation of Medical Resources: The BBC Model, with the help of Internet technology, has realized the efficient integration and rational distribution of medical resources. Through the interconnection of the Yongyang Kanghu Platform and the Aihuning Platform Mini Program, patient health care records and information can be shared and accessed. This enables medical caregivers to provide more targeted care services based on patients' past medical histories, examination results and other information, avoiding the waste of medical resources. During the transition of patients from the hospital to home, the platform can allocate community and home - based nursing resources to provide seamless services for patients, improving the utilization efficiency of medical resources and enabling limited resources to serve more people in need. Alleviating the Elderly Care Dilemma: Against the backdrop of the intensifying aging population, this model provides an innovative solution to the elderly care problem. At the community level, it cooperates with Bo Group to build a "15 - minute warm elderly care service circle", providing diversified services for the elderly, such as daily care, domestic services, home - based rehabilitation nursing, etc. Through the on - site services provided by professionals, the needs of the elderly to enjoy high - quality elderly care services at home are met, reducing the elderly care burden on families. Meanwhile, with the help of the Omaha information system, personalized nursing plans are developed for the elderly to help them regain their independent living abilities, improving the quality of life of the elderly and promoting the professional and standardized development of elderly care services. Promoting Employment and Talent Cultivation: It has created a large number of employment opportunities, covering various positions such as medical caregivers, patient escorts, rehabilitation therapists, social workers, etc., providing employment channels for people with different professional backgrounds. Since its establishment in 2022, Aihuning Vocational Skills Training School under the company has carried out a variety of vocational skills trainings, with more than 2,200 people trained. Through systematic training and assessment, the professional skills and professional qualities of practitioners have been improved, cultivating a group of high - quality talents for the care industry, promoting the overall development of the industry, and also contributing to the stability of social employment. Contributing to the Harmonious Development of Society: The BBC Model provides comprehensive care services for patients and their families. Patients receive meticulous care during the medical treatment process, allowing their families to work and live with peace of mind, reducing family conflicts and social problems caused by disease care. In community care, volunteer teams and interest clubs are organized, and cultural and recreational activities are regularly carried out. This enriches the spiritual life of the elderly, promotes communication and interaction among community residents, strengthens community cohesion, creates a harmonious social atmosphere, and promotes the harmonious and stable development of society. Receiving 18 Inquiries from Project Leaders and Establishing Brand and Influence: As of December, the pilot work of medical caregivers has been carried out, and a total of 18 research and guidance visits from leaders at all levels have been received (4 times at the company, 6 times at Jiangbin Hospital, 1 time at Guangxi Medical University, 2 times at Ruikang Hospital, 1 time at Nanning First People's Hospital, and 4 times in Qinzhou). The company has received research from national, autonomous region, Nanning city and other government leaders at all levels, and has well demonstrated the achievements of the special work of medical caregivers and the company's management, winning the recognition of government leaders at all levels. In particular, when Tang, the director of the Department of Human Resources and Social Security of the Autonomous Region, investigated the achievements of medical caregivers at Jiangbin Hospital, he highly praised the work and invited the company to participate in the exhibition of the Autonomous Region Migrant Workers Competition held in Guilin to showcase the New Life brand. Effective Brand Promotion with 72 Publicity Reports: With the launch of the medical caregiver pilot work and comprehensive standardized management, 36 brand promotion reports have been carried out, including 11 on certification training, 9 on business promotion, 5 on skills competitions, 4 on outstanding deeds, and 7 on inspection and cooperation. Business scenes have been presented from various aspects, and the brand promotion effect is obvious, making due contributions to enhancing the brand influence of New Life. (The above data is as of January 7, 2025) Guangxi New Life Medical and Elderly Care Health Service Co., Ltd. has a large workforce of 7,235 people, with women accounting for 83.8%. Its business spans multiple fields such as logistics, escort, and elderly care. The service network covers Guangxi and extends to many places. It has customized logistics support plans for more than 130 institutions, serves more than 200,000 people daily, and has won many honors. I. Social Responsibility - Empowering Women and Leading the Medical and Elderly Care Industry Guangxi New Life actively fulfills its social responsibilities and demonstrates strong commitment. It provides stable employment positions for over 6,000 women, helping them realize their self - value. These female employees, adhering to the tenet of "people - oriented, service - first", serve as the core force of the company's services. They convey love through their actions, making service recipients feel respected and cared for, and injecting vitality into the development of the industry. At the same time, the company continuously innovates and upgrades its business, leading the medical and elderly care health services towards modernization and specialization. The self - developed emergency delivery system was put into use in the First Affiliated Hospital of Guangxi Medical University, optimizing the nursing process and providing strong support for the development of the hospital and the high - quality and safe medical treatment of patients. This fully reflects the company's concept of fulfilling social responsibilities and promoting the progress of the industry. The Path of Public Welfare - Cultivating Both Inner and Outer Strengths and Conveying Great Love In terms of public welfare, in 2017, the company established an 爱心互助基金 (Love Mutual - Aid Fund). Nearly 9,000 employees participated in the donation, helping 26 employees in difficult situations. During the epidemic, the company donated materials worth over 200,000 yuan, and more than 400 employees supported the anti - epidemic work. At the same time, the company actively engaged in poverty alleviation and was awarded the title of Advanced Private Enterprise in the "Ten - Thousand Enterprises Assisting Ten - Thousand Villages" Targeted Poverty Alleviation Action in Guangxi. Guangxi New Life practices corporate responsibility with practical actions. In the field of medical and elderly care health services, it exerts efforts in all aspects, from employment assistance to service innovation, from improving the doctor - patient relationship to public welfare undertakings, contributing to the well - being of the elderly and children and the harmonious development of society, and becoming a model in the industry. Awards and Honors Awarded as an Advanced Private Enterprise in the "Ten - Thousand Enterprises Assisting Ten - Thousand Villages" Targeted Poverty Alleviation Action in Guangxi in 2020 Received the Ultimate Award of the Most Successful Design Award from 2022 - 2023 Designated as a Leading Enterprise of the "Bagui Series" Labor Brand in the Guangxi Zhuang Autonomous Region in 2024 Won the Ultimate Award of the Successful Design in 2024 Awarded the "Home 2024 Service Design Startup Rising Star Award" in the International Service Design Competition in 2024 Leading Enterprise of the "Bagui Series" Labor Brand Pilot Unit for Skill Training of the "Bagui Series" Labor Brand

Guangxi New Life Company's "Ai Huning" Whole Life Cycle Care Closed-loop BBC Model has established a diversified and professionally collaborative team, encompassing talents in management, services, training, technology, and more. Through clear division of labor, efficient collaboration, and continuous innovation, the team ensures the operation and optimization of the BBC model, driving the development of care service business. **Core Management Team:** Chaired by the company's Chairman, Zhu Rongfen, who serves as the project team leader, guiding the overall direction. The Executive Vice President, Huang Shuiguo, acts as the deputy leader, responsible for execution and implementation. The core management team formulates strategic plans, steers the development direction of the BBC model, monitors business progress, coordinates resource allocation, and ensures the smooth advancement of the model across all business segments. They play a critical role in brand promotion, market expansion, and service upgrade decisions. **Professional Service Team:** This team includes guides, patient escorts, medical nursing staff, and home-based elderly care workers. Guides and patient escorts assist patients before hospitalization, providing services such as guidance and registration. Medical nursing staff are responsible for patient care and treatment assistance during hospitalization, while home-based elderly care workers provide life care and rehabilitation services for post-hospitalization patients and the elderly. Team members possess professional skills, with some having obtained relevant certifications through training. For example, Lu Lifen, representing the company in the First Affiliated Hospital of Guangxi Medical University project, won an award at the National Medical Nursing Staff Vocational Skills Competition, showcasing the team's professional expertise. **Training Team:** Comprising instructors from the Ai Huning Vocational Skills Training School, this team is responsible for training various roles such as health managers and elderly care workers. They develop training courses and conduct teaching activities to ensure service personnel acquire professional knowledge and skills. Through continuous training, the overall quality of the service team is enhanced, providing talent support for the BBC model. In 2024, over 2,200 individuals were trained, ensuring stable improvement in service quality. **Technology R&D Team:** This team is responsible for developing and maintaining information systems such as the Yongyang Kanghu Platform and the Ai Huning Mini Program. These systems enable the interconnection of patient health care records and information, providing data support for the service team and facilitating user service bookings and evaluations. The technology team continuously optimizes platform functions to enhance user experience and service efficiency, such as improving the mini program interface and simplifying the booking process, driving the digital development of the BBC model. **Innovation Collaboration Team:** Composed of members from different departments, such as the Community Home Care Division collaborating with Bozuke to explore innovative community care models. The team focuses on industry trends and user needs, proposing innovative solutions such as the CARE model for unattended wards and integrating shared care markets. These efforts promote the continuous optimization and upgrading of the BBC model, maintaining the company's competitiveness in the care industry. **School-Enterprise Cooperation:** On September 16, 2020, Guangxi New Life Logistics Service Management Co., Ltd. (referred to as Guangxi New Life Company) and Liuzhou City Vocational College held a signing ceremony for "School-Enterprise Cooperation and Collaborative Education." Liu Hongbo, Vice President of Liuzhou City Vocational College, led the heads of various departments, while Zhu Rongfen, Chairman of Guangxi New Life Company, attended the ceremony with her team. Guangxi New Life Company places great emphasis on the school-enterprise cooperation project with Liuzhou City Vocational College. Guided by the principles of complementary advantages and mutual benefit, the company will accelerate the implementation of the cooperation project and continuously explore innovative paths for integrating industry, academia, and research. Together, they aim to build an ecological environment for the industrial college, ultimately achieving the goals of school-enterprise cooperation, talent cultivation, industry-education integration, and shared success. On April 27, 2023, the College of Medicine and Health at Guangxi Industrial Vocational and Technical College and Guangxi New Life Medical and Health Service Co., Ltd. held a strategic cooperation signing ceremony and unveiled the "Health Care Talent Training Base." This project is a school-enterprise cooperation training base jointly established by the College of Medicine and Health at Guangxi Industrial Vocational and Technical College and Guangxi New Life Company. With the goal of cultivating health care professionals, the project leverages the respective strengths of both parties to train high-quality, skilled talents in elderly services and management, while also creating greater opportunities for student internships, practical training, and employment. The establishment of the "Health Care Talent Training Base" marks a significant step forward in the development of New Life's medical and health care services, embarking on a new journey of school-enterprise cooperation and supporting the company's diversified and innovative development. In 2023, New Life focused on building community elderly care service centers. Through this collaboration, New Life and the College of Medicine and Health at Guangxi Industrial Vocational and Technical College will explore and implement modern apprenticeship systems, enterprise new apprenticeship systems, and seed order-based classes to supply professional talents to community elderly care service centers. On October 25, 2024, the importance of talent as the primary resource for national and industrial development was emphasized. Strengthening the talent pool is crucial for national progress and corporate advancement. To enhance talent development and expand the talent reserve, creating a more suitable emerging force for corporate growth, New Life Company deepened its school-enterprise cooperation in 2024 by partnering with Guangxi Health Vocational and Technical College (hereinafter referred to as Wei Vocational College) to launch the "New Life Medical Nursing Class" (order-based class). Over 100 interns from related majors were recruited from various institutions in Nanning, injecting fresh blood into the medical nursing industry. On the morning of November 5, 2024, the opening ceremony of the Medical Nursing Order-Based Class, a collaboration between Guangxi New Life Medical and Health Service Co., Ltd. and Guangxi Health Vocational and Technical College, was grandly held at New Life Company. Leaders from both sides and representatives of teachers and students witnessed this significant moment. At the ceremony, Dai Yanping, Principal of Ai Huning School, delivered a welcome speech, expressing her warm welcome to the teachers and students from Guangxi Health Vocational and Technical College. She stated that this cooperation is an important step in deepening industry-education integration and advancing school-enterprise collaboration, and that New Life will provide students with excellent practical platforms and employment opportunities. Wang Tao, Vice Dean of the Nursing College at Guangxi Health Vocational and Technical College, emphasized in his speech that the collaboration with New Life Company to establish the order-based class will fully utilize the college's teaching resources, including faculty and equipment, combined with the company's practical experience and industry needs. Together, they will develop a training plan, establish a dual-mentor system, and achieve the organic integration of theoretical teaching and clinical practice. The establishment of this order-based class is a significant measure under New Life's talent-driven strategy and a concrete practice in response to the national policy of industry-education integration. Through the "order-based" training model, students will be exposed to corporate culture and job skill training during their studies, achieving seamless integration of theoretical learning and clinical practice. With the acceleration of population aging and the continuous growth of medical service demand, the cultivation of high-quality medical nursing talents has become increasingly important. As a leading enterprise in the medical and health care sector in Guangxi, New Life has always adhered to the corporate values of "Love and Growth." The collaboration with Guangxi Health Vocational and Technical College is an important step in practicing this philosophy. In the future, New Life will continue to deepen school-enterprise cooperation, build better growth platforms for professional students, cultivate more outstanding talents for the industry, and contribute to the construction of a healthy Guangxi!

The All - life - cycle Care Closed - loop BBC Model of Aihuning of Guangxi New Life Company constructs a full - process, closed - loop care service system covering "pre - hospitalization - in - hospital - post - hospitalization" by integrating online and offline resources. It aims to provide users with a coherent, professional, and efficient care experience. Pre - hospitalization Service Process When users have medical needs, they can search for the "Aihuning" mini - program on WeChat. After entering the mini - program, they bind their personal information and select the hospital they are going to. On the mini - program, users can make appointments for patient escort services. The patient escorts will communicate with the users in advance to understand their conditions and needs. On the day of the escort, the patient escorts will assist the users in completing procedures such as registration and payment in the hospital, and guide the users to the corresponding departments for medical treatment, helping the users start the medical treatment process quickly and orderly. In - hospital Service Process After the patient is admitted to the hospital, the medical caregivers will provide all - round daily care and assistance services according to the hospital arrangements and the patient's needs. From assisting the patient in sorting out the items for admission and getting familiar with the ward environment, to daily nursing work such as assisting in examinations, sample delivery and accompanying inspections, regular rounds, and assisting in taking medicine and drinking water, as well as meticulous services such as checking the drip, assisting with toilet use, and helping with bathing and changing clothes. The medical caregivers will also provide special care for mothers and infants, obstetrics, and specialized diseases according to the patient's situation to ensure the comfort and safety of the patient during hospitalization. Post - hospitalization Service Process Before the patient is discharged from the hospital, the medical staff and the caregivers jointly assess the patient's rehabilitation needs and formulate a personalized post - hospitalization care plan. When the patient is discharged, the caregiver assists the patient in handling the discharge procedures and provides the service of escorting to transfer departments or discharging from the hospital. After discharge, the caregiver provides door - to - door services according to the plan, such as health monitoring, medication guidance, and lifestyle intervention for patients with chronic diseases; providing rehabilitation training guidance for patients in the rehabilitation period; and providing daily care and psychological comfort for the elderly at home. During the service process, the caregiver records the service situation in a timely manner and feeds it back to the relevant personnel to adjust the service plan. Information Circulation and Management Process The Yongyang Kanghu Platform and the Aihuning Platform Mini - program are connected in real - time to realize the interconnection of patient health care records and information. Medical staff and caregivers can view the patient's past medical history, inspection reports, treatment records and other information at any time, providing a basis for providing accurate care services. Users can also view the service progress and nursing records through the mini - program, and give evaluation feedback on the service. After the platform collects these information, it is used to optimize the service process and improve the service quality. Training and Quality Control Process Aihuning Vocational Skills Training School is responsible for the unified training of service personnel, covering theoretical knowledge, practical operation, and professional qualities. After the training, a strict assessment is carried out, and those who pass the assessment will obtain a special vocational ability certificate to ensure that the service personnel have professional service capabilities. The company has established a quality supervision mechanism to monitor the service quality through irregular spot checks, user evaluations, etc. For the problems found, rectification is carried out in a timely manner and the service process is optimized to ensure the stable and reliable service quality under the BBC Model.

Number of On - the - job Employees: Since the commencement of the medical caregiver pilot program, a total of six mobilization meetings have been organized for employees in each pilot project. A total of 1,066 personnel are under unified management across the six pilot projects. Specifically, there are 28 employees from Qinzhou Maternal and Child Health Hospital, 277 from Nanning First People's Hospital, 220 from Jiangbin Hospital, 313 from Guangxi Medical University, 196 from Ruikang Hospital, and 32 from the North Campus of the People's Hospital of Guangxi Zhuang Autonomous Region. These employees include both in - house staff and one - to - one escorts. Over 90% with Certificates: As of the data statistics in November 2024, a total of 828 individuals in the pilot projects were organized to participate in certificate - based training. Among them, 779 people passed the assessment and obtained certificates. The employees of the Qinzhou Maternal and Child Health Hospital project hold three certificates simultaneously: patient escort, maternal and infant care, and medical caregiver. Additionally, five managers passed the senior medical caregiver certificate assessment and obtained medical caregiver instructor certificates, thus possessing the qualifications for industry - level training. Growth through In - depth Exploration of Existing Resources: A private escort sharing pool was established, and 1,144 private escorts were uniformly integrated into the company. After integration, 466 one - to - one service orders were dispatched, 327 one - to - many and team - based service orders were issued, and 156 respite service orders were assigned. A total of 656 people underwent unified physical examinations after joining the company, and 7,404 person - times of escort training were organized. There was an increase of 6,853 new escort service orders, 6,136 more one - to - many and team - based service orders, and 909 new respite service orders. The growth in order volume has significantly contributed to the company's business expansion. The pilot work has been effectively carried out, broadening the project's business scope. In July 2024, the company entered the project at the North Campus of the People's Hospital of Guangxi Zhuang Autonomous Region, expanding the number of pilot projects to six. Organizing and Conducting Employee Star - rating Assessment to Stimulate Employees' Motivation for Quality Service: A total of 802 star - rated employee records were entered into the Aihuning information platform. Specifically, 123 were from Jiangbin Hospital, 145 from Nanning First People's Hospital, 319 from the First Affiliated Hospital of Guangxi Medical University, 30 from Qinzhou Maternal and Child Health Hospital, 161 from Ruikang Hospital, and 24 from the North Campus of the People's Hospital of Guangxi Zhuang Autonomous Region. Among them, 540 were one - star employees, accounting for 67.33%; 96 were two - star employees, accounting for 11.97%; 13 were three - star employees, accounting for 1.62%; 17 were four - star employees, accounting for 2.12%; and 47 were five - star employees, accounting for 5.86%. As a result, there has been a notable increase in the number of thank - you letters and pennants received. Online Real - time Satisfaction Evaluation: To ensure service quality, regular satisfaction surveys are conducted. Every month, satisfaction surveys are organized for medical staff, patients, and their families. More than 36,000 online and offline questionnaires are distributed. The average satisfaction rate among medical staff is 96.73%, and the average satisfaction rate among patients is 98.68%. The satisfaction rate of the North Campus of the People's Hospital of Guangxi Zhuang Autonomous Region reached 100% within the five - month period since its takeover. Customer Recognition: Since the launch of the pilot projects, a total of 114 thank - you letters and 35 pennants have been received. The patients' sense of experience and satisfaction has been significantly enhanced. Achievements in Skills Competitions: Participating in the employee skills competitions organized by various medical institutions, 28 participants from Qinzhou Maternal and Child Health Hospital won 1 first - prize, 3 second - prizes, 5 third - prizes, and 19 excellence awards; 19 participants from Jiangbin Hospital won 1 first - prize, 3 second - prizes, 4 third - prizes, and 11 excellence awards; 14 participants from Ruikang Hospital won 1 grand - prize, 2 first - prizes, 3 second - prizes, and 8 third - prizes; 4 participants from the North Campus of the People's Hospital of Guangxi Zhuang Autonomous Region entered the preliminary round, and 3 advanced to the finals. Fully Improving System Management (10 Booklets): For the special work of medical caregivers, a specialized work management system was formulated. A total of 10 institutional compilations were completed, including the "Medical Caregiver Management System", "Medical Caregiver Reward and Punishment System", "Medical Caregiver Promotion Management System", "Medical Caregiver Training Management System", "Medical Caregiver Star - rating Assessment System", "Medical Caregiver Job Description", "Medical Caregiver Business Process", "Medical Caregiver Risk Prevention and Control Management", and "Medical Caregiver System Documents". A comprehensive management system has been established to make the work of medical caregivers more standardized and detailed. Receiving 18 Inquiries from Project Leaders and Establishing Brand and Influence: As of December, during the implementation of the medical caregiver pilot work, a total of 18 research and guidance visits from leaders at all levels were received (4 times at the company, 6 times at Jiangbin Hospital, 1 time at Guangxi Medical University, 2 times at Ruikang Hospital, 1 time at Nanning First People's Hospital, and 4 times in Qinzhou). The company received inspections from national, autonomous region, Nanning city and other government leaders at all levels, and effectively demonstrated the achievements of the medical caregiver special work and the company's management, winning the recognition of government leaders at all levels. In particular, when the vice - chairperson of the Autonomous Region and Director Tang of the Department of Human Resources and Social Security of the Autonomous Region inspected the achievements of medical caregivers at Jiangbin Hospital, they highly commended the work and invited the company to participate in the exhibition of the Autonomous Region Migrant Workers Competition held in Guilin to showcase the New Life brand. Effective Brand Promotion with 72 Publicity Reports: With the launch of the medical caregiver pilot work and comprehensive standardized management, 36 brand - promotion reports were carried out, including 11 on certification training, 9 on business promotion, 5 on skills competitions, 4 on outstanding deeds, and 7 on inspection - related cooperation. Business scenarios were presented from various aspects, and the brand - promotion effect was remarkable, making significant contributions to enhancing the brand influence of New Life. (The above data is as of January 7, 2025)