As a leading premium mobility service brand and a top high-end business travel service provider, Mercedes-Benz Quality in Motion | StarRides upholds the brand value of "live up to customer's expectations for their key moments”, takes pushing the development of Chinese premium mobility service industry and pan-service industry as its goal, commiting to forging a new model for corporate business value and further empowering high-end business travel with conference vehicle service.

StarRides’ conference vehicle service provides one-stop excellent service throughout the whole process of the event. According to clients’ needs, StarRides comes up with careful, reasonable, and accurate quoted price, and confirms a service programme for conference car use. It is assured to lock up the capacity in accordance with conference vehicle demands and customize service standards and process through planning, site inspection, service materials preparation, and training chauffeurs in advance. As the service starts, refined user profiles and preferences can be built through the Central Dispatch System and to realize intelligent dispatch, guest information management, guest location synchronization, and provide supply of customized brand material interioir and exterior of the vehicle for enterprises. During the conference, clients can supervise service quality and service effect at any time. After the conference, StarRides will provide statements exported from the reconciliation system with just one click, which will include detailed travel intineraries and cost breakdown, and dedicated one-on-one customer service will conduct a full follow-up to provide reconciliation and aftersales service.

StarRides has provided excellent conference vehicle service for many foremost summits such as the 2020 World Internet Conference, the 3rd China International Import Expo, the 14th National Games of the People's Republic of China in 2021, the 2021 Fortune Global 500 Summit, the 2022 Fortune China 500 Summit, the 2019 World Zhejiang Entrepreneurs Convention, 2020 Global People Annual Conference, which signifies that StarRides has become a qualified premium mobility service provider for global summits. Besides, StarRides has provided VIP activities vehicle reception service for almost a hundred international luxury brands. With its exceptional quality, impeccable service, and outstanding courtesy, StarRides has empowered high-end business journeys and created new commercial value for enterprises.

StarRides conference vehicle service provides unified Mercedes-Benz fleet, strictly selected and well trained chauffeurs, customized service standards and proccess, field study and pre-planning services for guest route. Big data, machine algorithm and other internet technology are adapted to support guest information group management, and 0 deviation record of guest preference and additional service requirements. The customized notification management function realizes the synchronization of real-time guest location with specified receptionist. Intellectual backstage convenient inquiry of orders and real-time capacity map ensures the efficiency of conference reception work. All service team members have signed confidential protocol to guarantee no screening or recording during the whole service to guarantee guests' privacy information. With the biggest Merecedes-Benz fleet in China, a powerful conference vehicle central dispatch system, a high-quality chauffeur service, and the support of experienced conference service staff, StarRides has successfully set a necessary standard for the industry.

Ever since May 2019, when the company was just established, StarRides has started the formation of the conference vehicle service, and constructed experienced team members to conduct the research and development of central dispatch system. The entire team includes functions of Brand Marketing, Product Operation, Technology R&D, and Customer Service Experience; the Brand Marketing team provided information to enabled the optimization and upgrading of conference vehicle services through market investigation; the Technology R&D team developed product functions through intelligentized modes; the Customer Service Experience team continuously optimizes service design based on the collected clients feedback. The StarRides team made the conference vehicle service to market through numerous simulations and verifications of each service detail.

StarRides conference vehicle service provides detailed services throughout every process of conference events. Before the conference, business team provides careful, reasonable, detailed, and proper customized vehicle service plan and quoted price; the Customer Service Experience team would do site investigation in advance, clarifying service route before the conference, holding unified training for StarRides chauffeurs according to customized service standards and process. During the conference, through the independently developed central dispatch system, StarRides can build detailed car using profile to realize intelligent guest information management, guest location synchronization, and to dispatch real-time activity vehicles with maximum efficiency. At the same time, customers can check the completion of service at any time and supervise service quality through customized guest route information notice. After the conference, StarRides team will provide statement within two hours, which ensures a convenient reconciliation process.

Ever since May 2019, StarRides has formed a senior development team and utilized big data, machine algorithm learning, and other internet technologies to continuously optimize the dispatch engine, and built an exclusive central scheduling system for conference vehicle service. StarRides development team has also applied cutting edge technologies such as AI and intelligent interaction into conference service. Through three years of function optimization and update, StarRides conference vehicle service could provide travel service that combined both smart technology and humanistic care to empower high-end business travel and create new business value for enterprises.

With a reputable service quality, StarRides conference vehicle service has been rewarded as Weshare’s “the best-quality vehicle service provider", the ”2020 Award Star—the Most Trustworthy Service Provider" by the 13th China Meetings Industry Convention, the "2020 China's Best Luxury Travel Brand" by National Tourism Industry, and other authoritative awards in the industry. StarRides has become the market leader for customized conference vehicle service.