The Smart Water Integrated Operations Command Platform is a solution that addresses water management issues by integrating information technology and data analysis, providing a visual representation of monitoring data throughout the entire process to achieve digital management. By breaking down data silos and centralizing displays, it enhances the leadership’s process control capabilities in water companies, offering valuable decision-making references for the management and operation of water utilities, and achieving cost reduction and efficiency improvement.

The project adheres to the design philosophy of intelligence, convenience, and effectiveness. Through the integration of information technology and design, it has achieved a simple and user-friendly large-screen interface. Not only can it provide an overview of the entire water business process for data monitoring, which serves as a basis for decision-making, but it also realizes the inspection and monitoring of water plants and pump houses through digital twin technology. It presents complex data to users in the form of charts, reports, and other visual formats, which helps water companies better understand the data, grasp the overall condition of the water supply system, and solve business problems.

1.Reduce operating costs: To date, Through data analysis and mining, we have reduced equipment failure rates, decreased labor input, and lowered operating costs, bringing long-term economic benefits to water utilities. 2.Promote technological innovation and industrial upgrading in the water industry: By introducing advanced technologies such as the Internet of Things, big data, cloud computing, and digital twins, the water industry has transitioned from traditional management models to intelligent and refined management models. 3.Facilitate efficient utilization and sustainable development of water resources: By optimizing the dispatch and allocation of water resources, we achieve efficient use of water. In addition, smart water solutions help companies reduce leakage rates, minimize water waste, and lower operating costs, which contributes to the sustainable use of water resources and supports the nation’s goals of achieving carbon neutrality and peak carbon emissions.

In the project initiation phase, we adhere to a customer and market-oriented approach, sorting out customer pain points, creating user personas, and deeply researching market demand and industry status. With meeting the actual needs of water utilities as the core, we emphasize practicality and ease of use. During the early stages of project delivery, we gather feedback from customers through interactions and survey questionnaires to understand their experiences and opinions in the actual usage process, and then we proceed to optimize and enhance the product.

We aim to drive the informatization transformation and intelligent upgrade of the water industry, enhance service value, and improve the customer experience, while also contributing to the sustainable utilization of water resources and environmental protection. The final results have exceeded expectations, earning high praise from numerous water companies.