作品简述
这是一款专为中国小学生设计的专业pm2.5防雾霾口罩。
基于大量的儿童面部数据以及迭代人体测试,这款口罩的设计符合人体工程学,优异的面部贴合度,低呼吸阻力同时佩戴感觉非常舒适。
这款口罩外观设计甜美可爱。独一无二的动物爪阀设计以及童趣的靓丽色彩组合,使整个产品对儿童充满了吸引力。一推出市场就非常受欢迎。外观设计改变了传统的专业防雾霾口罩的工业化产品形象。童趣的外观以及舒适的设计极大的增强儿童在雾霾污染季节佩戴防护口罩的意愿。
用户价值
传统的专业PM2.5防雾霾口罩从产品尺寸,面料,外观设计到一直是针对工业领域需求开发的。由于最近几年中国的雾霾污染恶化,PM2.5防雾霾口罩越来越被民用市场接受,成为污染天气时人人必备的防护产品。
这个项目我们完全从民用市场角度出发,以用户为中心开始设计。从人机工程学、新面料、外观、包装……设计一款完全符合亚洲儿童需求的专业产品。
新的产品舒适,高效,外观童趣可爱,深受到儿童的喜爱。
让关爱孩童的父母能选择到一款性能可靠 ,安全,儿童喜爱的产品 。
商业表现
“萌宠”系列产品自2016年12月正式推出,便广受市场好评,一度达到供不应求。短时间内销售额突破2000万人民币。预计未来3年销售额有望突破7000万。
社会影响
雾霾问题是目前中国社会正在面临的不可回避的严重环境问题。专业口罩的民用市场的需求正在逐步扩大。
这个项目完全从民用市场出发,针对市场细分的目标用户设计了符合儿童需求的专业口罩。
在雾霾环境下,普通民众能选择的不仅仅是工业防护口罩,也有了更符合用户需求,安全可靠的民用口罩 。
新的民用儿童口罩的设计,佩戴舒适,符合中国儿童脸型尺寸,外观童趣有吸引力。
这款新产品解决一直以来儿童对专业口罩抗拒,同时非专业口罩不能安全保护儿童的问题,用专业的设计和防护性能关爱儿童健康。
团队组织
项目团队由全职能的CROSS FUNCTION组成,包括项目管理、市场部的产品经理、认证工程师、实验室产品测试工程师、HUE (Honeywell User Experience)团队的用户体验工程师, 工业设计师和工效学设计师、研发团队的结构工程师和产品设计师、包装工程师,包装设计师,模具工程师、采购等共20几位资深成员。霍尼韦尔内部HUE设计院院士,也在产品设计及用户测试阶段亲临策划及指导,使产品整体设计更科学,更贴近用户;资深口罩材料设计及开发工程师,他们以满足产品的关键特性为导向,负责研发及应用新型的口罩材料,设计及优化多种材料组合
流程方法
项目采用了Honeywell NPI (New Product Development) & HUE (Honeywell User Experience)流程,并遵循HONEYWELL的BCC (Become Chinese Competitor)的原则,SMARTLY的customize and lean 开发流程,以达成快速为在本土为中国人开发产品。霍尼韦尔用户体验是我们的关键流程计划之一,可帮助我们最好地了解客户的需求,并设计出符合这些需求的直观,可取的,差异化,增值的产品和服务。这个项目中,我们在前期市场定位,产品性能选材和测评,中国学龄儿童面部研究,快速迭代的人体工程学儿童实带测评和用户痛点解决方面都做了很好的创意。
1市场调查及用户调研: 前期大量的市场调查,竞品分析,VOC等。分析目前市场现状,发展趋势,找到目前空白的细分市场,明确产品定位。利用用户画像(PERSONA), 全方位触点分析(TOUCH PONINT Analysis)、用户访谈、数据实测等多种用户体验研究工具,确定目标用户、喜好,痛点,客户旅程、品牌触点。
2 产品性能选材及测评。采用DOE工具对材料的开发及选择进行优化测试,DFMA等工具规避或及时解决产品选材中的风险点。霍尼韦尔拥有专业及全面的呼吸类产品测试实验室,例如,采用国际化标准TSI8130设备,测试及验证产品的主要物理指标,先进的TSI8038测试仪,测试评估产品的密合度因子(Fit Factor),符合国家强制性标准的头模,评估口罩产品的下方视野及全视野(FOV),国内首台专业PM2.5过滤效率测试仪,可以专门针对PM2.5颗粒物过滤性能进行评估。
3快速迭代的人体工效学儿童实带测评:基于中国儿童脸型进行大样本实体数据采集,同时作为设计的指导基准。并在产品研发过程中多次到上海各小学进行产品舒适性及贴合度评估,并对产品进行多轮改进,以便更好的适合中国学龄儿童。
4 HUE 分析及设计通过:TOUCH point分析PERSONA等工具,准确找到用户痛点,及打动点。在产品开发过程中,在产品设计结论产品外观,颜色,包装设计以及展示页面等方面严格落实,全方面触动目标客户。
达成情况
项目初期目标是开发一款民用儿童口罩,实际从销售额到口碑都并超出了预期。
这个项目是公司从工业防护口罩转向民用市场战略的重要项目。
口罩产品一上市就成为爆款,同时也成为公司的明星产品。
Project Description
Professional PM2.5 dust mask designed for Chinese children at primary school age.
The mask was ergonomically designed to be very comfortable with superior fit and low breathing resistance and wearing comfort, based on child face profiles and iterative human trial tests.
Stylish design used and cute and sweet design language. The one-of-the-kind design with unique valve design, child preferred bright color combination colors, made the dust mask very attractive, very popular and changed the image of the traditional professional mask. The valve design took the child-like image of animal claw.
The attractive and comfort design highly increased the willingness of wearing a mask at polluted seasons.
User Value
Traditional professional PM2.5 anti-haze masks has been developed for the needs of the industrial sector from the size, fabric, design. As China's haze pollution deteriorated in recent years, PM2.5 anti-haze masks more and more accepted by the retail market, as a necessary protective products of people when weather pollution.
In this project we totally star form the view of retail market, design for end-user. From ergonomics, new fabrics,appearance,packaging design we develop a new product which is fully fit the needs for Chinese children.
The new product is comfortable, efficient, the appearance of childlike cute, deeply loved by children.
For parents can also choose to a reliable, safe, children's favorite products.
Business Performance
"Mengchong" series of products since the official launch in December 2016, it is widely praised by the market, once in short supply. A short period of time sales exceeded 20 million Yuan. It is expected to sales exceed 70 million in the next 3 years.
Social Impact
The haze problem is the unavoidable serious environmental problem that Chinese society is facing at present. Professional masks of the civilian market demand is gradually expanding.
This project is entirely from the civilian market, for the market segmentation of the target user designed to meet the needs of children's professional masks.
In the haze environment, ordinary people can choose not only industrial protective masks, but also more in line with user needs, safe and reliable civilian masks.
The new civilian children's mask design, comfortable to wear, in line with the Chinese children face size, the appearance of childlike attractive.
This new product solution has been the resistance of children to professional masks, while non-professional masks can not safely protect children's problems, care for children's health.
Team Structure
The project team consists of CROSS FUNCTION, including product management, marketing product manager, certification engineer, laboratory product testing engineer, user experience engineer, industrial designer and ergonomics designer of the HUE (Honeywell User Experience) team, R & D team of structural engineers and product designers, packaging engineers, packaging designers, mold engineers, procurement, etc. a total of 20 several senior numbers. Honeywell internal HUE academician, also offered her guidance and help in the product design and user testing stage ,to help the overall design of the product more scientific, closer to the user. Senior mask material design and development engineers, to meet the key characteristics of the product Oriented, responsible for the development and application of new mask materials, design and optimization of a variety of materials portfolio
Flow
We took Honeywell User Experience (HUE) and New Product Development (NPI) Process. The Honeywell User Experience (HUE) is one of our key process initiatives that helps us best understand the needs of our customers and design intuitive, desirable, differentiated and value-add products and services that meet those needs. In the user centered design process, in this project, we specifically did well in market positioning, product performance selection, study on Chinese School Children’s Face , fast iterations of ergonomics test and touch point design.
1market research and user research: a large number of pre-market research, competitive teardown, VOC and so on. Analysis of the current market situation, market trend, to find the current market segments to clear product positioning. Use the various HUE process tools such as PERSONA, TOUCH PONINT, STAKEHOLDER, VOC,data collection… to define target user preferences, pain points, and ergonomic test.
2 product performance selection and evaluation. Using DOE tools for material development and selection of optimized testing, DFMA and other tools to avoid or timely solution to the product selection of the risk point. Honeywell has a professional and comprehensive respiratory product testing laboratory, for example, the use of international standard TSI8130 equipment, testing and verification of the main physical indicators of products, advanced TSI8038 tester, test evaluation product adhesion factor (Fit Factor (FOV), the first professional PM2.5 filtration efficiency tester in China, can be evaluated specifically for the filtration performance of PM2.5 particles. The results show that the PM2.5 filtration efficiency tester can meet the requirements of PM2.5 particulate filter.
3 Fast iterations evaluation of ergonomics design with real product: based on the Chinese children face sample we do date collection, as the design benchmark. Several times we go to the primary school in shanghai to do the evaluation about comfort and fitness in the product development process. And multiple rounds of improvement in order to better fit the Chinese school-age children.
4 HUE analysis and design: We find touch point and pain point of the end user by touch point analysis, persona some HUE tool. Base on these findings, we do product design ,color solution, packaging design and business promotion,touch the target customers from all different point.
Project Investment
6 months- 1 year
3 million-4million
Project Achievements
The initial goal of the project is to develop a professional retail kids dust masks, actually from sales to word of mouth it has beyond expectations.
This project is an important project for the company to shift from industrial protective masks to retail market strategies.
Mask products listed on the market has become a burst, but also become the company's star products.
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