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usaaan
usaaan
服务 共享雨伞 3988 1 2018-01-14
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作品详情
中文 / English
作品简述
斑马有伞是一个晴雨伞租借的平台,解决人们日常晴雨天便利出行的需求,从模式创新、产品创新、触点创新等多方面为用户实现更优的用户体验。
用户价值
斑马有伞致力于为用户提供智能便捷的用伞服务,以及为线下场景(如写字楼、超商、学校、餐饮店等人流量大的场景)提供增值服务。斑马有伞着重改善用户雨天出行习惯,为用户带来便捷的出行体验,同时共享用伞也符合环保可持续发展的理念。
商业表现
斑马有伞联合政府、企业和公益机构,举行启动仪式发布会,众多佛山市民参与,各大媒体采访报道,造成了社会与商业的影响力。截至目前,比上线初期用户增长534.1%,每把伞平均使用率258%。 斑马有伞以伞桩智能借还模式连接企业的线下资源,以环保高效、较低成本方式为市民提供便捷用伞服务,丰富场景增值服务的同时,也能够展示企业形象,提高品牌知名度。
社会影响
斑马有伞,展示了共益模式的可行性。 改善了市民在突变天气中的出行状况。大大减少了家里闲置伞的数量。从细节处,实现环保的可持续发展。考察中发现,下雨天,与其他商铺、写字楼相比,已铺设借还网点的场所甚少出现人流滞留的现象,环境的洁净度也形成鲜明对比。 不仅是个人,企业、社会、城市也是项目利益链的受益者,这正是斑马有伞坚持的共益模式。随着时间推移,不断发挥其作用,并获得了众人的掌声。
团队组织
佛山传媒和斑马科技是这个项目的共同创办人。由秦臻带领的斑马科技负责,从创意发起、项目落地、后续发展的全过程。团队中技术组、设计组、品牌部、运营部分别负责技术支持、产品与平面设计、品牌策划、供应链管理与运维工作。市场方面,由斑马科技市场部与佛山传媒拥有的资源紧密沟通,搭建数个线下活动及合作模式。2017年6月的启动仪式,受到了佛山市文明办、佛山市红十字会、佛山粤剧院,及一众企业领导人到场支持,为项目发声。
流程方法
斑马有伞团队通过协同创新的方式,结合服务设计思维:确认利益相关者并整合各方的需求、从产品设计、品牌接触点设计、商业设计三大方面切入整个服务器系统。运用用户行程图、利益相关者关系图、价值构架等工具阐述整个服务设计的过程。
项目投入
项目从立项到上市,6个月,100万
达成情况
斑马有伞怀抱着共益理念,实现共创、共赢、社会进步的目标。通过自身服务平台,现已联动城市多方资源,打破现有的公益项目模式,打造一个人人能够参与、陌生人也能互助的公益平台。
Project Description
"usaaan" is an umbrella rental platform,to solve people's daily sunny days to facilitate the travel needs,through model innovation,product innovation,touchpoint innovation,technology innovation,and so on to provide users with a better user experience.
User Value
The usaaan are committed to providing users with smart and convenient umbrella services, as well as providing value-added services for offline scenes such as office buildings, supermarkets, schools, restaurants, etc. The zebra has an umbrella to improve users' travel habits in rainy days, which can bring convenient travel experience for users. Meanwhile, sharing the umbrella also conforms to the concept of environmental protection and sustainable development.
Business Performance
The usaaan has the umbrella government, the enterprise and the public welfare institutions, hold the launch ceremony press conference, many foshan citizens participate, the major media interviews report, has caused the social and commercial influence. Up to now, the initial user growth rate is 534.1%, and the average utilization rate of the umbrellas is 258%. The usaaan through the self-service umbrella rental machine connection the offline resources of the enterprise, with environmental protection high efficiency, low cost way for citizens to provide convenient services, with an umbrella, rich scene of value-added services at the same time, also to be able to show the enterprise image, enhance brand awareness.
Social Impact
The usaaan demonstrated the feasibility of the common profit model. Improved travel in mutated weather. Significantly reduced the number of idle umbrellas at home. From the details, the sustainable development of environmental protection. In the study, it was found that, compared with other shops and office buildings, there were very few places where people were stranded, and the cleanliness of the environment was in sharp contrast. It is not only the individual, the enterprise, the society and the city are also the beneficiaries of the project interest chain, which is the common profit model of the usaaan. Over time, they played their part and won applause.
Team Structure
The Radio Foshan and The usaaan are the co-founders of the project. Qinzhen lead the team of usaaan, through the whole process of creative initiation, project landing and follow-up development. The technical department, design department, brand department and operation department of the team are responsible for technical support, product and graphic design, brand planning, supply chain management and operation and maintenance. In the market, the Marketing Department of usaaan and Radio Foshan have close communication, and set up several offline activities and cooperation modes. The launching ceremony of June 2017 was supported by Foshan Civilization Office, Foshan Red Cross, Foshan Guangdong Opera, and a group of business leaders.
Flow
"usaaan" uses collaborative innovation methods in combination with service design ideas to confirm the relevant stakeholders, consolidate their needs, and design a whole new service system from three aspects: product design, brand touchpoint design, and commercial design. "usaaan" uses customer journey maps, stakeholder maps, service demand-supply graphs, value frameworks, and other tools to illustrate the entire service design process.
Project Investment
Items from project approval to listing,6 month,1million
Project Achievements
The usaaan embraces the concept of common interests to achieve the goal of creating, win-win and social progress. Through its own service platform, it has been linked with various resources in the city, breaking the existing public welfare project model, and creating a public service platform where everyone can participate and strangers can help each other.
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